Ameri Power
AmeriPower
Frequently Asked Questions

AmeriPower Frequently Asked Questions

AmeriPower has put together a list of some of the most commonly asked questions by its customers. Please select a category below. If the answer to your question is not here, please click on the Ask a Question link and let us know your concerns we'll be sure to answer it for you, or call our friendly customer service representatives at (281) 240-0405 or toll free outside the Houston area at 1-877-960-5050.


About AmeriPower

About Switching To AmeriPower

Billing Questions

General Electricity Questions

»  About AmeriPower

 
Ques. Who i s AmeriPower?

Ans.

AmeriPower is a licensed Retail Electric Provider (PUC #10076 ) serving business and commercial customers in the State of Texas. Our company is built on a commitment to provide our customers with the highest level of service and value available anywhere in the electricity industry. We promote a corporate culture of honesty and integrity, where communication and generation of new ideas can flow openly. We respect our co-workers, our partners, and most importantly, our customers.

A privately owned and operated company, AmeriPower management has over 60 years combined experience in the energy industry, including electric, oil, gas and hands-on retail experience in the ERCOT marketplace. This collaboration of experience enables us to understand the entire value chain of the electricity industry, the various factors in a deregulated marketplace, and more importantly, how they impact our customers’ bottom line. test's test"s

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Ques. What markets does AmeriPower serve?

Ans.

AmeriPower is currently servicing business and commercial customers in Texas markets open to deregulation.

 
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Ques. What is AmeriPower's Phone Number and Address?

Ans.

AmeriPower, LLC
5005 Riverway, Suite 550
Houston, Texas 77056

Phone: 713-960-5050
Fax: 713-960-5059
Toll Free: 1-877-960-5050

Email: service@ameri-power.com

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Ques. Does AmeriPower respect my privacy?

Ans.

AmeriPower respects your right to privacy and recognizes our responsibility to protect the confidentiality of your proprietary customer information. To learn more, our complete Privacy Statement is available online.

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Ques. What are my Rights as a Customer?

Ans.

Please see our Rights as a Customer section which is available online.

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»  About Switching To AmeriPower

 
Ques. How can I be sure that AmeriPower is able to get electicity to my home or business?

Ans.

When you change electricity providers, there is no change in the delivery of electricity to your home or business. Your current Local Energy Delivery Company remains the same and will continue to transmit and distribute electricity to your home, as well as provide any maintenance in the event of an outage.

Local Energy Delivery Companies:

CenterPoint Energy- Houston area
Oncor Energy- Dallas Ft Worth area
AEP- South Texas and West Texas
Texas New Mexico Power - Various Texas suburbs

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Ques. How can AmeriPower offer me electricity at a lower price than others?

Ans.

AmeriPower’s cost of doing business is much lower than most of its competitors which allows AmeriPower to pass those savings along to the customer. Additionally, the AREP (incumbent provider) in your area can only offer the "Price to Beat" set by the PUCT while AmeriPower is allowed to offer rates that are lower.

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Ques. Will AmeriPower be able to supply me with at least the same level of account service I currently have with my current Retail Electricity Provider?

Ans.

AmeriPower is committed to providing our customers with superb customer service and we pride ourselves in our care of our customers. Should you have any questions regarding your bill or account, please call AmeriPower Customer Care at (713) 960-5050 or toll free outside of the Houston area at 1-877-960-5050. Email us at service@ameri-power.com.

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Ques. What rates for electricity can AmeriPower offer to me?

Ans.

Residential: To determine the AmeriPower rate for your home, go to our Price in Your Area Page, and enter your zip code for a pricing view.

Businesses, AmeriPower’s rates are determined by the individual characteristics of each customer. To request a customized rate for your business, go to our Request a Quote page.

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Ques. Will my energy rate ever change?

Ans.

At AmeriPower, we have provided you with a fixed rate for the duration of the contract. This protects you from price volatility associated with the energy industry.

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Ques. How long does it take to switch?

Ans.

After you sign-up, service is switched over to AmeriPower on the next available meter read date. This is in approximately 30-45 days after sign-up.

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Ques. Is there a switching fee involved?

Ans.

AmeriPower does not charge a switching fee for its electric service, but your local electric distribution company (examples: TXU Electric Delivery, CenterPoint, AEP) may charge a connection fee or disconnection fee. These one-time charges, also called non-recurring charges, will be passed through on your next AmeriPower bill.

 
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Ques. Is there a set-up charge if I switch to AmeriPower?

Ans.

No, there is no setup charge from AmeriPower when you signup.

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Ques. Is a deposit required by AmeriPower if I switch residential service?

Ans.

The need for a deposit is determined on an individual basis for our residential customers. AmeriPower generally does not require a deposit unless you have not established adequate credit or your current electric service account is not in good standing.

If you are interested in choosing AmeriPower as your electric service provider and would like to know if a deposit will be required, we will be happy to assist you.

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Ques. Is a deposit required by AmeriPower if I switch business service?

Ans.

For Businesses, deposit requirements and amounts are based on your company’s payment history with AmeriPower as well as your company’s external credit history. This is necessary to provide businesses like yours with comprehensive service and competitive rate plans.

Keep in mind that AmeriPower pays interest to you on your deposited funds at the rate of 6% per annum, a rate that is very attractive compared to the current returns on many investment vehicles. Accrued interest is deducted each year from your January bill, and don’t forget that should you ever have to leave AmeriPower, your deposit will be refunded.

As an alternative to paying a deposit, you may provide one of the following documents:

Irrevocable Letter of Credit – provided by your bank (on the bank’s stationary) to guarantee the deposit amount.

Surety Bond – a form that is completed by an insurance company with at least a B+ rating to qualify.

Deposit Payment Option – for convenience, you may request that your deposit be divided into two equal payments.

Please note, deposit amounts are re-evaluated periodically to ensure that an adequate deposit value is maintained on your account. Deposit amounts are determined by considering the following elements:

Your external credit score

Your most recent 12-month payment history as an AmeriPower customer

The estimated billing on your account (based on your company’s historical electricity usage) Generally speaking, deposit amounts will equal either 1/12 or 1/6 of your estimated annual billing amount, depending on the credit criteria mentioned earlier. If the amount of the deposit you currently have with AmeriPower falls below the newly calculated amount, then you are required to pay the difference in order to remain an AmeriPower customer.

And remember, as with your existing deposit amount, any additional deposit will earn interest at 6% per annum. Please refer to your Terms of Service Agreement for more information on deposits. If you need more information, please call us at (713) 960-5050 or toll free outside of the Houston are 1-877-960-5050.

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Ques. Is there a cancellation fee if I change my mind?

Ans.

You have the right to cancel your Agreement with AmeriPower without penalty or fee of any kind within three federal business days after receiving and agreeing to the Terms of Service and accepting this offer from AmeriPower. If you cancel this Agreement for any reason other than listed in the Terms of Service before the end of the initial term, you will be charged a cancellation fee per your Terms of Service Agreement.

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Ques. If I sign up with AmeriPower, do I need to notify my current Retail Electricity Provider?

Ans.

No, we will handle the notification and switch process with your current electricity provider. Do not call your current provider to cancel as this may disrupt your service.

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Ques.

If I switch to AmeriPower, will I receive a bill from my old electric service provider?

Ans.

Because all switches must go through ERCOT (a state agency that prevents electric customers from being unknowingly switched), it takes approximately 45-60 days from the day you enroll with AmeriPower to the time you receive your first AmeriPower bill. During that time you may still receive a final bill from your old electric service provider closing your account with them.

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Ques. When will I receive my first bill?

Ans.

Depending on your billing cycle, you should receive your final bill from your current provider within 30-45 days. Following that, you should receive your first AmeriPower bill in approximately 35-40 days.

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Ques. Is there a customer incentive for signing up?

Ans.

Not at this time, but check back frequently for special news and offers.

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»  Billing Questions

 
Ques. How can I lower my electric usage and bills?

Ans.

For more ways to save energy, and lower your bill, go to our Energy Tips Section.

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Ques. Why is my current bill so high?

Ans.

There are several factors that need to be considered to determine why your electricity bill is higher than what you expected. Increases in the cost of electricity in Texas are closely tied to the rising cost of natural gas. That's because a significant portion of electricity generated in Texas is fueled by natural gas. In the last two years, natural gas prices have increased by over 100%. In addition, electricity usage has the greatest impact on your bill. For a home, higher seasonal usage is caused by electric heating and air conditioning equipment operating longer than usual. The more your heating and cooling system operates, the higher the energy usage, and the higher the bill. In the winter, heating equipment operates longer when we have cooler than normal termperatures. In the summer, both higher temperatures and humidity will cause your air conditioner to run longer. For more ways to save energy, and possibly lower your bill, please feel free to visit our Energy Tips Section.

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Ques. How is my electric bill calculated?

Ans.

Basically, your electric bill is calculated based on the amount of energy (expressed in kilowatt-hours or kwh) used in your billing cycle times the cost of energy plus the charges calculated by your local TDSP for delivery and services.

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Ques. How do I read my bill?

Ans.

See that attached example (PDF). If you have any further questions regarding your bill please contact us.

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Ques. Who do I contact if I have questions regarding my bill?

Ans.

Should you have any questions regarding your bill, please call AmeriPower Customer Care at (713) 960-5050 or toll free outside of the Houston area at 1-877-960-5050, Monday through Friday 8 A.M. to 5 P.M. Email questions regarding your bill to service@ameri-power.com.

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Ques. What is the billing cycle?

Ans.

You will receive an invoice on a monthly basis, approximately 30 days duration based on the TDSP’s schedule for reading or polling your meter.

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Ques. Will I be able to receive my bill by e-mail & mail?

Ans.

Yes. At AmeriPower, we aim to be as flexible as possible. While AmeriPower prefers to email its monthly invoices, customers will have the option to receive it by traditional mail, or to receive both if desired.

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Ques. Does AmeriPower charge a monthly fee?

Ans.

Yes, Your bill will include a monthly customer charge. Please refer to your Electric Service Agreement and Terms of Service document for specific information regarding your monthly customer charge.

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Ques. I need more time to pay. What are my options?

Ans.

Contact us immediately for help in payment of your bill.

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Ques. Where do I mail my payment?

Ans.

Mail your payments to:
AmeriPower L.L.C
P.O. Box 4977
Houston, Texas 77210-4977

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Ques. Can I pay my bill by credit card or debit card?

Ans.

Not at this time, however in response to our customers, we are pleased to announce we will soon be offering multiple payment options. Check back soon for more details!

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Ques. How do I change my name on my bill?

Ans.

To make changes to your account information, please contact our customer service department Monday through Friday 8 A.M. - 5 P.M. at (713) 960-5050 or toll free outside of the Houston area at 1-877-960-5050.

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Ques. How do I resolve an error on my bill?

Ans.

If you have questions regarding your bill, please contact our customer service department Monday through Friday 8 A.M. - 5 P.M. at (713) 960-5050 or toll free outside of the Houston area at 1-877-960-5050.

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Ques. What happens when my contract expires?

Ans.

Please refer to your Terms of Service Agreement for specific information regarding contract renewal and cancellation.

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»  General Electricity Questions

 
Ques. Is a deposit required by AmeriPower if I switch service?

Ans.

The's need for a deposit is determined on an individual basis. AmeriPower generally does not require a deposit unless you have not established adequate credit or your current electric service account is not in good standing.

If you are interested in choosing AmeriPower as your electric service provider and would like to know if a deposit will be required, we will be happy to assist you. Please contact our customer service department at (713) 960-5050 or toll free outside of the Houston area at 1-877-960-5050, Monday - Friday 8 A.M. - 5 P.M. Businesses, deposit requirements and amounts are based on your company’s payment history with TXU Energy as well as your company’s external credit history. This is necessary to provide businesses like yours with comprehensive service and competitive rate plans.

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Ques. How do I switch to AmeriPower?

Ans.

Residential

Please review our residential rates in your area and go to Request a Quote Section

Business

For small and medium businesses, AmeriPower’s rates are determined by the individual characteristics for each business. To request a personalized rate for your business, go to Request a Quote Section or please call us at (713) 960-5050 (8 a.m - 5 p.m., Mon - Fri).

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Ques. What is Retail Electricity Provider (REP)?

Ans.

A REP is a Retail Electric Provider (also known as a Competitive Retailer). A REP is a company that has been approved by the Texas Public Utility Commission (PUC) to sell electric services. AmeriPower is certified with the PUC. Our certification number is 10076.

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Ques. What is a Transmission Distribution Service Provider (TDSP)?

Ans.

The Transmission Distribution Service Provider in your area is the company responsible for the delivery of electricity to your home or business, responsible for maintaining the poles and wires and responding to emergencies and power outages. No matter who you buy your electricity from, the local energy delivery company in your area provides these services.

Local Energy Delivery Companies:

CenterPoint Energy- Houston area Oncor Energy- Dallas Ft Worth area AEP- South Texas and West Texas Texas New Mexico Power - Various Texas suburbs

Your current TDSP (former utility) is responsible for efficiently running the transmission and distribution (“Wires”) network. They are responsible for the actual delivery of the electricity to your home or business. While this portion of your service remains unchanged, you will now receive one bill from your REP that includes the TDSP's distribution charges and the REP's energy charges.

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Ques. What is an Electricity Facts Label?

Ans.

The Electricity Facts Label is part of your Terms of Service Agreement and provides you with pricing, contract terms, fuel mix and emissions information associated with the electricity product you purchased from AmeriPower. AmeriPower provides this information to new customers after their enrollment, and in January and July of each year.

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Ques. What is a Terms of Service Agreement?

Ans.

Your Terms of Service Agreement is a document which outlines the terms and conditions under which you will receive electric service from AmeriPower.

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Ques. Who do I call if my power goes out?

Ans.

You will continue to call your TDSP (former utility) in case of an emergency. For your convenience we have listed the numbers for the various Utility Service areas:

Centerpoint Energy: 1-800-332-7143
Oncor: 1-888-313-6862
Texas New Mexico Power: 1-800-866-7456
AEP Texas North: 1-866-223-8508
AEP Texas Central: 1-866-223-8508
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Ques. Who is ERCOT?

Ans.

The reliability and security of the transmission is managed by an independent non-profit organization called the Electric Reliability Council of Texas (ERCOT).

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Ques. What does electric deregulation in Texas mean to me?

Ans.

Deregulation is the opening of a market to competition in a previously regulated industry. When the electricity market was regulated, your electric service was provided by a single electric utility based on where you lived or worked. To receive electricity, you called the local utility company that had the exclusive right to provide service in your area and paid the rate set by the Public Utility Commission. The electricity industry is now deregulated in Texas, giving customers the opportunity to purchase their energy from the retail electricity provider (REP) of their choice while using the same distribution lines of the existing energy delivery companies (TDSP). Deregulation is occurring nationwide on a state-by-state basis. This gives Texans the right to choose their supplier for electricity. Retail Electric Providers (REPs) compete to sell electricity to your home or business. They are responsible for selling electricity, providing bills to customers and handling customer service functions. The local utility continues to deliver power over the same poles and wires and continues to respond to outages and emergencies. Competition in electric service has served to lower rates, and speed the development of new products and services for all customer types. Competition has also created new jobs, stimulated economic development and helped our environment.

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Ques. How can I benefit from deregulation?

Ans.

Electricity deregulation offers many benefits for Texans, including lower prices, innovative product and service offerings, and improved customer service. Thanks to deregulation, AmeriPower can offer you the best combination of savings, service and reliability.

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Ques. What does "the Price to Beat" mean?

Ans.

In 2001, the PUC finalized "Price to Beat" rates for the Affiliated Retail Electric Providers (AREP’s) of six investor-owned utilities. These rates have served as the benchmark for customers to comparison shop when competition began in 2002. Customers who have not switched to another provider will receive a base rate as part of the Price to Beat rate.

The law of 1999 required a six-percent rate cut adjusted for fuel prices when full retail competition began on Jan 1 2001. The Price-to-Beat is designed as a rate that offers a discount to customers who do not switch to another REP, but at the same time allows competing REPs to offer more attractive customer rates than the Price to Beat. The PUC established Price-to-Beat rates for the AREP’s customers of Central Power and Light, Reliant Energy, TXU SESCO, Texas-New Mexico Power Company, TXU Electric, and West Texas Utilities.

The AREP must offer the Price-to-Beat until Jan 1 2007. They can offer different rates beginning Jan 1 2005, or earlier if at least 40 percent of residential and small-business customers switch to competitors. They are able to change their Price-to-Beat rates up to twice a year if there are changes in the cost of natural gas or power.

To date, all of the major AREP’s have increased their Price-to-Beat rates at least twice, some as many as four times. The price to beat for all of the utilities has steadily gone up and it is widely felt will continue to go up. The price to beat is subject to market volatility. Some factors that impact this include:

The increase of price in natural gas in the Texas area

Weather conditions inside and outside of Texas have deep impact on the price of natural gas.

Geopolitical and economic factors / conditions

As a general rule, the small and medium business customers that choose to stay with the AREP’s Price-to-Beat will more than likely pay the highest possible rate. These customers are therefore not taking advantage of the benefits of a protected fixed rate for the term of their agreement.

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Ques. What is an ESI-ID?

Ans.

ESI-ID stands for "Electric Service Identification". This is a unique number that identifies the port of electric service. This number is different than your account and meter number. Your Retail Electricity Provider (REP) can research this number by providing a service location, or previous account or meter number. If customers have a previous electric bill on hand for their service address, the ESI-ID should be listed on this bill.

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Ques. Does everyone in Texas get to choose their electricity provider?

Ans.

Unfortunately not. Most Texans have the choice, but those served by electric cooperatives (also called co-ops) and municipal electric utilities (the two biggest being Austin Energy and San Antonio City Public Service) do not. If you would like to know if you can switch to AmeriPower, please visit our Pricing in Your Area and enter your zip code. If you are contacting us related to a Business, you can got to our Request a Quote section and fill out the appropriate information and we will quickly determine if we can serve you.

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Ques. What are some Related Links affecting Electricity Markets in Texas?

Ans.

AmeriPower is providing this section of the site as an informative resource center to help guide and direct you through the energy deregulation process. Whether you are making a decision, interested in reducing your energy consumption or just gathering information, the links below provide good insight into the various options as well as general industry information.

This is the State of Texas’ consumer education web site designed to provide all the pertinent information surrounding deregulation in Texas.

  • http://www.powertochoose.org
    ENERGYguide is an unbiased guide to the myriad of energy options that are now available to you, thanks to energy deregulation. With ENERGYguide, you will learn how to lower your energy bills, through selecting a new supplier, replacing equipment in your home or business, or changing the way you use energy. You will also learn how your choices impact the environment.
  • http://www.energyguide.com
    ERCOT is one of 10 electric reliability regions in North America operating under the reliability and safety standards set by the North American Electric Reliability Council (NERC). As a NERC member, ERCOT's primary responsibility is to facilitate reliable power grid operations in the ERCOT region by working with the area's electric utility industry organizations. The Public Utility Council of Texas (PUCT) has primary jurisdictional authority over ERCOT to ensure the adequacy and reliability of electricity across the state's main interconnected power grid. An independent Board of Directors comprised of electric utility Market Participants governs ERCOT.
  • http://www.ercot.com
    The Public Utility Commission is the organization that monitors and regulates the utility industries in Texas. This is also the organization that works to protect the consumer. All complaints pertaining to utilities should be directed to this group.
  • http://www.puc.state.tx.us
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Ques. Is AmeriPower certified by the Public Utility Commission?

Ans.

Yes, it was certified in 2003 under license number 10076.

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